This objective reference can help builders and remodelers prevent and resolve customer complaints.

Sold in packs of 10.NAHB's Residential Construction Performance Guidelines were created to offer a third-party view of quality issues in residential construction (both new homes and remodeling).

The guidelines help define the point when a potential warranty item requires corrective action. Thousands of successful builders use the guidelines to lower their warranty costs by reducing inappropriate claims.

Includes Residential Construction Performance Guidelinesfor:

• * Site Work and Foundation


• * Floors, Walls, and Roofs


• * Plumbing and Electrical, including Interior Climate Control


• * Interior and Floor Finishes


• * Fireplace and Wood Stove


• * Concrete Stoops and Steps


• * Garage, Driveways, and Sidewalks


• * Wood Decks


• * Landscaping

A Glossary and Index are also included.

Now the Residential Construction Performance Guidelines Consumer Reference makes it easy to provide a copy of the guidelines to every customer. Sold in affordable packs of 10, the Consumer Reference is a great addition to your warranty claims process and lets you:

• * Help customers understand the basics of a properly constructed home and how it should perform during the warranty


• * Prevent and resolve customer complaints without having to resort to arbitration or litigation


• * Show prospects that you are a professional who consistently builds to meet or exceed accepted industry guidelines