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CURRENT CATEGORY: Customer Service Letters

Customer Feedback
by: Carol Smith


***Price reflects 50% Earth Day Discount. Regular Retail Price:$9.95 & Member Price:$8.95. ***


Customer Feedback should be as important as signing the contract as no one is better able to tell you what doing business with your company is like than the people who have done business with your company.


These 16 items offers cover letters and surveys of various types—formal and informal—you can use to gather feedback.


1. Cover Letter for Post-Closing Survey Questionnaire


2. Post-Closing Survey Questionnaire


3. Cover Letter for Year-End Survey


4. Year-End Survey Questionnaire


5. Postcard Survey Questionnaire-Lender


6. Postcard Survey Questionnaire-Selections


7. Postcard Survey Questionnaire-Preconstruction Conference


8. Postcard Survey Questionnaire-Predrywall Tour


9. Postcard Survey Questionnaire-Orientation


10. Postcard Survey Questionnaire-Warranty Service


11. Phone Survey Announcement


12. Invitation to Focus Group


13. Confirmation of Focus Group Participation


14. Thank You for Participating


15. Survey Questionnaire for Real Estate Agents


16. Trade Contractor Survey Questionnaire


Of Related Interest: Customer Service for Home Builders




NAHB Member Price: $4.48 Order now
Non-Member Price: $4.98



Homeowner Manual: A Template for Home Builders, Second Edition
by: Carol Smith


***Price reflects 50% Earth Day Discount. Regular Retail Price:$22.95 & Member Price:$19.95.***


Use this manual to create your own company homeowner manual that explains your contract documents, policies, procedures, and philosophy.


By using the text included on computer disk and following the guidelines provided in the text, you provide your customers with an organized, professional, and easy-to-understand homeowner manual. Covers purchasing, financing, selections, construction, orientation, closing, maintenance and warranties. MS Word document. Of Related Interest: Customer Service for Home Builders




NAHB Member Price: $9.98 Order now
Non-Member Price: $11.48



Letters for Difficult Situations and Tough Customers
by: Carol Smith


***Price reflects 50% Earth Day Discount. Regular Retail Price:$9.95 & Member Price:$8.95.***


These 30 letters address regrettable situations—whether caused by circumstances beyond the builder’s control, the builder’s failure to perform as planned, or the undesirable behavior of the customer.


1. Extend Schedule


2. Alternate Selection


3. Change in Design, Material, or Product


4. Onsite Interference


5. Notice


27. Warranty Void


28. Expired Warranty


29. Referral to Warranty Insurance


30. Referral to Attorney


Of Related Interest: Customer Service for Home Builders




NAHB Member Price: $4.48 Order now
Non-Member Price: $4.98



Occasional Letters
by: Carol Smith


***Price reflects 50% Earth Day Discount. Regular Retail Price:$9.95 & Member Price:$8.95. ***


Working with home buyers opens the doors to many unfriendly situations that standard form letters cannot address. These 15 occasional letters will address a number of customer issues you may face. Of Related Interest: Customer Service for Home Builders


Finalize Selections
Highlight Use and Care
Release for Custom Paint and Stain Mixes
Finalize Change Order
Change Order
Buyer Wants to Know Response
Buyer Wants to Know Form
Closing Bulletin
Information Bulletin
Aftermath of Severe Weather
New Warranty Procedure
Service Hours
Method of Repair
Check Instead of Repair
Turnover of Common Areas




NAHB Member Price: $4.48 Order now
Non-Member Price: $4.98



Scheduled Form Letters
by: Carol Smith


***Price reflects 50% Earth Day Discount. Regular Retail Price:$9.95 & Member Price:$8.95.***


Create informational comfort for your customers by establishing a framework of form letters that go to all buyers or homeowner at predetermined points in the relationship. Communicate with home buyers from the point of contract through closing with these form letters (includes info on Block Style Letter Format). Of Related Interest: Customer Service for Home Builders


Block Style Letter Format
Fax Cover Sheet
Thank You for Selecting (Builder)
Mortgage Application Reminder
Selection Appointment Confirmation
Preconstruction Conference Confirmation
Orientation Dinner Invitation
Predrywall Tour Confirmation
Construction Update
Closing Date Confirmation
Thank You for Buying
Welcome to Warranty Letter
Warranty Service Request
Completion of Orientation Items
Follow Up on Completion of Orientation Items
Builder-Initiated New Home Warranty Check-Up
Sample Warranty Check-Up
Acknowledgement of Warranty Service Request
Year-End Warranty Check-Up
One-Time Repair Request
Seasonal Maintenance Reminder: Spring
Seasonal Maintenance Reminder: Winter




NAHB Member Price: $4.48 Order now
Non-Member Price: $4.98